Terms & Conditions (2026)

🚚 SHIPPING & RETURN POLICY

📦 Return Policy

Due to COVID-19 and health safety concerns, all sales are final. We do not currently accept returns or exchanges. Please make sure you’re confident in your purchase before checking out.

📜 TERMS & CONDITIONS — GHOST SUPPLY

By placing an order with Ghost Supply, you acknowledge and agree to the following terms:

🔥 Fire Recovery Notice – April 6, 2024

On April 6, 2024, our production facility was impacted by a fire that destroyed a significant portion of inventory, equipment, and in-progress orders. Insurance only covered personal property, not business losses.

This event marked a major turning point in our brand’s journey. Since then, we’ve worked to rebuild from the ground up with upgraded materials, improved equipment, and a more efficient production system.

🚀 In-House Production Model (as of 2026)

Ghost Supply now operates on an in-house production model.
All new items listed on the website are produced internally and made to order.

Most orders ship within 1–2 weeks, depending on volume and production flow.

This approach allows for tighter quality control, refinements, and upgrades on each piece—while avoiding the extended delays tied to past rebuilding periods. Orders placed moving forward are part of this updated system and are not subject to previous delays.

🕒 Outstanding Orders from 2023–Mid 2025

A limited number of orders placed between 2023 and June 2025 were impacted by the fire and ongoing production recovery. These remaining orders are currently being fulfilled by hand in the order they were received.

All outstanding orders from this period are scheduled to ship by August 31, 2025.

By placing an order, you agree to this fulfillment timeline and acknowledge that refunds are not available for these delayed orders. Every item is being recreated with care and attention.

🧵 Commitment to Craftsmanship

Each Ghost Supply product is designed, cut, and assembled with care. While our production model has shifted to ready-to-ship, the handmade spirit of the brand remains. Slight differences in texture, color, or construction may occur and are part of what makes every piece unique.

❌ Cancellations, Refunds & Variations

  • Refunds are only issued in the rare case of damage or incorrect items caused by our error.

  • Cancellations are not accepted once an order has been placed.

  • Variations in fabric, print placement, or color tone are not considered defects and are part of the handmade nature of our items.

🛠️ Damaged or Incorrect Items

If your order arrives damaged or incorrect, please DM @GhostSupply within 5 business days of delivery. Include your order number and clear photos so the issue can be reviewed and resolved promptly.

📬 Contact Us

For questions or updates about your order, please DM @GhostSupply on Instagram and include your order number for faster assistance.

Thank you for supporting Ghost Supply.
Your patience, trust, and loyalty have helped this brand rise again — stronger than ever, and ready to ship.