Terms & Conditions (2025)

SHIPPING & RETURN POLICY

Return Policy

Due to COVID-19 and safety concerns, all sales are final. We are currently not accepting returns or exchanges. Please be sure of your purchase before checking out.

Terms & Conditions — Ghost Supply

By placing an order with Ghost Supply, you acknowledge and agree to the terms below:

Fire Recovery Notice – April 6, 2024

On April 6, 2024, our facility was impacted by a fire that destroyed much of our inventory, materials, and equipment. While this was a major setback, it also became a turning point in our journey.

We’ve used this challenge as an opportunity to upgrade — all orders are now made using higher-quality hoodie blanks and improved craftsmanship. Your support is helping us come back stronger and better than ever.

Production & Delivery Timelines

We are a made-to-order brand, and every item is crafted with care.

1. Patchwork Hoodies & Handmade Items

  • Now made with new upgraded hoodie blanks for enhanced fit, durability, and overall quality.

  • Current production time is 6–8 weeks from the date of purchase.

2. Printed Items

  • Printed pieces are also made to order using our upgraded blanks.

  • Please allow 6-8 weeks for production and delivery.

3. High Order Volume

  • During peak times, please allow an additional 7 days for processing and shipping.

Commitment to Craftsmanship

Every item is built with precision and pride. While delays may occur due to our made-to-order system and the scale of our rebuilding process, we remain committed to delivering top-tier quality and service.

Cancellations, Refunds, and Unique Variations

  • Refunds: Only granted for items that are defective or incorrect due to our error.

  • Variations: Each item is handmade or custom printed, so slight differences in color, design, or fit may occur. These details are part of what makes each piece unique and personal.

Damages or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us immediately upon receiving your package so we can resolve the issue promptly.

Contact Us

If you have any questions or concerns about your order, feel free to reach out:

📧 Ghostsupplyservices@gmail.com

Thank you for supporting Ghost Supply.
Your patience and trust are helping us rebuild one masterpiece at a time.

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