Terms & Conditions (2026)
🚚 SHIPPING & RETURN POLICY
Due to the handmade and made-to-order nature of our products, all sales are final. We do not offer returns or exchanges unless an item arrives damaged or incorrect.
Please review your order carefully before checkout.
📜 TERMS & CONDITIONS — GHOST SUPPLY
By placing an order with Ghost Supply, you acknowledge and agree to the following terms:
🔥 Fire Recovery Notice – April 6, 2024
On April 6, 2024, our production facility was impacted by a fire that destroyed a significant portion of inventory, equipment, and in-progress orders. Insurance only covered personal property, not business losses.
This event marked a major turning point in our brand’s journey. Since then, we’ve worked to rebuild from the ground up with upgraded materials, improved equipment, and a more efficient production system.
🚀 In-House Production Model (as of 2026)
Ghost Supply now operates on an in-house production model.
All new items listed on the website are produced internally and made to order.
Most orders ship within 2-5 weeks, depending on volume and production flow.
This approach allows for tighter quality control, refinements, and upgrades on each piece—while avoiding the extended delays tied to past rebuilding periods. Orders placed moving forward are part of this updated system and are not subject to previous delays.
🕒 Outstanding Orders from 2023–Mid 2025
A limited number of older orders were affected by the fire and recovery period.
These orders are actively being fulfilled in the order they were received. We are committed to completing all outstanding orders as efficiently as possible.
Estimated completion timeline: by the end of 2026
We are continuously working through this backlog and appreciate your patience as each piece is carefully recreated.
🧵 Commitment to Craftsmanship
Each Ghost Supply product is designed, cut, and assembled with care. While our production model has shifted to ready-to-ship, the handmade spirit of the brand remains. Slight differences in texture, color, or construction may occur and are part of what makes every piece unique.
❌ Cancellations, Refunds & Variations
Orders cannot be canceled once placed due to production beginning shortly after purchase.
Refunds are only issued in cases of :
- Damaged items
- Incorrect items caused by our error
Variations in fabric, print placement, or color tone are not considered defects.
🛠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please DM @GhostSupply within 5-7 business days of delivery. Include your order number and clear photos so the issue can be reviewed and resolved promptly.
📬 Contact Us
For questions or updates about your order, please DM @GhostSupply on Instagram and include your order number for faster assistance.
Thank you for supporting Ghost Supply.
Your patience, trust, and loyalty have helped this brand rise again — stronger than ever, and ready to ship.