FAQ
🔥 What happened to orders placed between 2023 and April 2024?
In April 2024, a fire completely destroyed my production space — including all materials, equipment, and hundreds of in-progress orders. Unfortunately, insurance only covered personal property, not business-related losses. Since then, I’ve been working diligently to rebuild operations from the ground up and fulfill every order that was impacted.
📦 Are older orders still being fulfilled?
Yes. All orders placed before 2025 are currently being remade by hand, in the order they were originally received.
If you haven’t received your item yet, please email ghostsupplyservices@gmail.com with your order number so I can prioritize it and ensure it’s completed.
📦 Are there delays for orders placed in 2025?
Yes — a small number of orders placed between January and mid-2025 experienced production delays due to ongoing rebuilding challenges and high order volume.
These remaining orders are currently being finalized and will all ship between the end of August/September 2025.
If you placed an order during this time and haven’t received tracking yet, please email ghostsupplyservices@gmail.com with your order number so I can ensure it’s fulfilled promptly.
🕒 When will I receive my order?
All new products are ready to ship and typically dispatch within 1–3 business days.
Orders placed prior to the fire are being fulfilled one by one, with care, as part of my rebuilding process. If your order falls into that category, please know it is not forgotten and is in progress.
🎁 Is there any compensation for the delay?
Yes. As a thank you for your continued patience and support, you can use code PHOENIX for 30% off any future order.
🛑 Why aren’t refunds available for older orders?
Due to the fire and the significant loss of materials and equipment, I’m currently unable to offer refunds for pre-fire orders. However, I am committed to honoring every order by recreating and fulfilling it to the highest standard.
👻 What is Ghost Supply?
Ghost Supply is an independent brand dedicated to bold patchwork, graphic art, and one-of-a-kind garments. Every piece is designed and crafted in-house—often as a one-of-one.
This isn’t mass production. This is intentional, handcrafted clothing designed with care and creative integrity.